Q: Do you have a minimum order?
A: Yes, due to rising fees in credit card processing as of 2004 we now have a $10 minimum order for orders shipped within the USA.
Q: Will any product I purchase be backordered or out of stock?
A: No. We maintain live inventory on our web site. You will not be allowed to purchase any item that is not in stock. We do not accept money for items we do not have available on our shelves. There are instances where the inventory function fails and we are unable to ship an item. We will refund any item purchased that we are unable to ship. Please Note: Our shopping cart does not reserve items until checkout is complete. Simply adding items to your cart does not guarantee availability.
You must complete checkout (including payment) in order to guarantee items will be reserved.
Q: Do you ever offer any of your products at sale prices?
A: Our sale inventory rotates monthly. Click
here to view current products.
Q: Is you site secure?
A: Absolutely. We use a 128 bit Secure Socket Layer for protection.
Q: What forms of payment do you accept?
A: Visa, Mastercard, and Paypal.
NO PERSONAL CHECKS. Payment accepted in US Dollars only.
Q: I prefer to pay using PAYPAL, what is your paypal ID?
A: There will be a direct link in the payment screen during checkout that will take you straight to our paypal account.
Q: Do you charge sales tax?
A: Yes, sales tax will be charged on orders shipped within California.
Q: Do you have a catalog?
A: No, at this time we do not have a printed catalog.
Q: You advertise a free gift with purchase, if I order twice will I receive 2 free gifts?
A: No, one free gift per customer, per order, please.
Q: I have a store, can I buy from you at wholesale prices?
A: We wholesale our exclusive product line, Frills. Please visit
Queen & Company Wholesale for more information.
Q: How do I find out about new products and specials?
A: Join the Queen & Co mailing list, which includes information on new products, sales, and special discount offers.
Q: The shopping cart will not allow me to checkout. As soon as I click on the Checkout button, the cart loses all my products and goes to $0. What am I doing wrong?
A: You must have cookies enabled on your computer in order to checkout through our online cart. Here are the instructions for enabling cookies on your computer:
Browser: Microsoft Internet Explorer Version 5.x
Select "Internet Options" from the Tools menu.
Click on the "Security" tab.
Click "Custom Level" button.
Scroll down to the "Cookies" section.
To enable:
Set "Allow cookies that are stored on your computer" to "Enable".
Set "Allow per-session cookies" to "Enable".
Click "OK".
Browser: Microsoft Internet Explorer Version 4.x
Select "Internet Options" from the View menu.
Click on the "Advanced" tab.
Scroll down to find "Cookies" within the "Security" section.
To enable:
Select "Always accept cookies".
Click "OK".
Browser: Netscape Communicator Version: 4.x
Select "Preferences" from the Edit menu.
Find the "Cookies" section in the "Advanced" category.
To enable:
Select "Accept all cookies" (or "Enable all cookies").
Click "OK".
After enabling cookies you must exit the cart and re-enter in order for the settings to update.
Return & Guarantee Policy
Q: I received my order and dont like one of the items, can I send it back?
A: Absolutely. We want customers to be satisfied with their purchase. Any unused merchandise is accepted for return within 30 days of receipt. Shipping charges are not refundable.
Q: Do you have a restocking fee?
A: Yes, we have a 20% restocking fee on return merchandise.
Q: I received my order and something is missing, what should I do?
A: Contact us and we will correct any errors promptly. Any shortage or damaged product must be reported within 5 days of receipt. We strive to package orders accurately, however we have over 250 bins filled with different eyelets, brads and embellishments. We are human so mistakes can occur.
Miscellaneous
Q: I still have questions, who can I ask?
A: We are best reached by e-mail,
Queen & Co. We do our best to respond to e-mail inquiries within 24 hours, Monday-Friday.
